4 min read
How to Run Qualification Flows in Your Agent Product
Qualification belongs inside the conversation — not in a form before it. Here's how to design flows that collect structured data without breaking the experience.
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Abdalla Odat
Founder, Firstflow
Building the experience layer for AI agent products. Previously worked on conversational AI and product-led growth.
WebsiteArticles by Abdalla Odat (17)
4 min read
How to Announce New Features to Users Inside the Conversation
Your users aren't browsing a UI — they're in a conversation. Here's how to announce new features where they'll actually see them.
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Get User Feedback and Issue Reports in Slack with Firstflow
Route feedback, issues, and onboarding signals from your agent product into Slack — in real time, with full context.
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What You Can Learn From Rating Every Session
When you rate every session, you get a direct quality signal attached to every conversation. Here's what that dataset actually reveals about your product.
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Session Rating: The Metric Most Agent Teams Are Missing
Per-response feedback tells you which answers landed. Retention tells you who came back. Session rating sits between both — and it's more useful than either.
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The Right Moment to Ask: Survey Timing in Agent Products
The best survey question, asked at the wrong moment, gets ignored. Here's how to think about timing in a chat interface — and when to ask what.
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How to Design Surveys That Feel Like Conversations
A survey dropped into a conversation is still a survey. Here's what separates surveys users answer from surveys they ignore.
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Why In-Chat Surveys Get More Responses Than Any Other Method
Email surveys get 33% response rates. Popups get under 10%. In-chat surveys consistently hit 60–80%+. Here's why — and what it means for agent products.
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How Onboarding Analytics Make Your Agent Smarter Over Time
The first version of your onboarding flow is a hypothesis. Analytics tell you where you're wrong — and how to fix it iteration by iteration.
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Understanding Your Agent's Retention Curve
Retention curves for AI agent products look different from every other type of software. Here's how to read yours correctly and where the levers are.
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What to Actually Measure in Your AI Agent Product
Most agent teams track SaaS metrics that don't explain why users churn. Here's the agent-native metrics stack that connects feedback to improvement.
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Why Intercom, Appcues, and Pendo Don't Work for AI Agent Products (And What Does)
Traditional onboarding tools assume a fixed UI. Agent products are a conversation — here's what to look for instead.
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The Future of Agent UX
AI agents are replacing dashboards, forms, and menus with conversation. Here's what teams need to design for direction, progression, and signal.
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Why AI Agent Products Lose Users in the First Week
Most AI agent products don't have a model problem — they have a week-one experience problem. Here's what causes churn and how to fix it.
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Why AI Agent Products Need Onboarding
The agent isn't the problem — the experience layer is. Why “ask me anything” isn’t onboarding and what actually works.
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The State of AI Agent Onboarding in 2026
Three waves of agent onboarding, where each approach breaks down, and what the next generation looks like.
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Firstflow: The Experience Layer for AI Agent Products
Agents are live. Onboarding isn't. Here's why the experience layer around your agent matters — and what Firstflow does about it.
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